Shipping is an important part of selling. And we are always trying to make it better.
But, we don’t always get it right the first time. We hear you. And we are now working around the clock to improve the experience.
Here is what we have already done.
We have made measuring your package optional. When you update to the latest version of the app, you will see this change.
Should you want to provide measurements (so your shipping label is as accurate as possible), you can now provide the dimensions of your item, rather than the dimensions of your packaged item. We think this will help considerably.
Additionally, in response to your feedback, we are working on making a number of other changes. Check back here, where we’ll be providing updates as they come.
Please bear with us as we work to make improvements in the following days and weeks.
Thank you for your support and feedback. We truly appreciate it.